Frequently Asked Questions
Everything you need to know about your Smile Therapy experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with tags still attached. Simply visit our returns portal to generate a prepaid shipping label and start your exchange or refund process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.
Are your materials sustainably sourced?
At Smile Therapy, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with Fair Trade certified factories.
Can I track my order once it has shipped?
Yes! Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.